Last time we talked about what a Managed Print Service is and the fantastic benefits it has for businesses. This includes saving money and being eco-friendly, but the most helpful result of a professional managed service is a centralised, reliable system. Today we are going to cover what Gannon can offer you in terms of the support you may require in your office.
Strong Partnerships and Technology
Partnering with premium brands such as Canon ensures you get latest-technology solutions with premium service and backup.
Whatever your company size, we have a print and scanning solution for you, from a simple desktop printer to a full MPS solution including follow-me print and document management. We also have print room solutions; the launch of the Canon ImagePRESS 600i, for example, enables Gannon to provide you with the latest in print quality and media handling at affordable prices.
Construction & Design:
We have an extensive range of wide-format printers from A3 + to 44 inch, covering all your CAD printing requirements. Wide-format scanning and copying is not a problem with the new Canon M40 scan-station solution.
Photography & Production:
Whether it’s high-quality photographic proofing or production printing for signage, posters or pop-up stands, we have a wide-format solution for you from our range of 8-to-12 -colour print engines from Canon, the premium brand in the photography world, ensuring consistent and vibrant colour from lens to print.
Support
Our customers get the highest level of service and support in the industry. You should expect no less. We have over 20 years of industry experience. Our technicians receive continuous training and development. This ensures that we can deliver the service you need now and into the future. In order to provide the highest level of service, we continuously measure machine up-time, first-time fix and average response time.
Spare Parts Availability:
We maintain a large stock of spare parts to speed up the repair process. Our engineers carry the most commonly required parts in their cars and we are establishing local parts drops for even greater convenience. This means a greater first-time-fix rate.
Pre-Delivery Installation (PDI):
Our equipment is built, configured and tested in our PDI centre prior to delivery. The machine is then ready to plug and play when delivered, causing minimum disruption to your business.
Preemptive Trouble-Shooting:
Our online service tool gives up-to-date information about your machine and details of any potential problems. This allows us to pre-empt service support for your device.
eMaintenance
If you are the key administrator for printing, faxing, copying and scanning devices, eMaintenance Remote Monitoring is here to save you time, headaches and budget. eMaintenance is a solution that allows you to take complete control of all your Canon networked devices, whilst simultaneously reducing administrative burdens. eMaintainance includes many cool features including:
- Auto replacement of toner
- Direct reporting of faults and part expirations to the technician
This time-saving service reports the meter readings to Gannon, eliminating
the need for manual reporting, which means less administration for you. It also means that meter reporting errors are virtually eliminated, resulting in the accurate billing of your service. Gannon gives all our eMaintenance customers complimentary access to automated meter readings on their Canon devices
Get in Touch
We’re a family business and that’s why you get very personal service with Gannon Office Interiors. We’ve grown from being a small stationery shop to one of Ireland’s best total office solutions providers. We’d like to help you grow too.
For more information, get in touch with us today!